Immigration, Refugees and Citizenship Canada Client Support Centre services

If you’re contacting us about the situation in Ukraine

the measures we’ve put in place to help people affected by the situation in Ukraine
how to contact us about an application, ask a general question or contact us on someone else’s behalf

If you’re contacting us about the situation in Sudan

Temporary measures are in place to help

Sudanese nationals extend their stay or change their status in Canada
family members of Canadian citizens and of permanent residents of Canada who have left Sudan

If you’re contacting us about the situation in Afghanistan

We put in place a number of special measures to help Afghans in Canada and abroad:

If you need to contact us directly, use the crisis situation web form or call us at 1-888-242-2100 (if you’re in Canada).

If you’re contacting us about the situation in Israel, the West Bank and the Gaza Strip

have a question or need more information
need to update the contact information on your application
have a valid visa and need help leaving Gaza
left Gaza and you’re now in Egypt and you want to finalize your visa application

If you’re contacting us about a different crisis or emergency situation

Client Support Centre contact options

24 hours a day, 7 days a week

24 hours a day, 7 days a week

Automated telephone service (in Canada only)

With a touch-tone telephone

check the status of your application
listen to pre-recorded information about our programs

1-888-242-2100

24 hours a day, 7 days a week

Client support centre agent (in Canada only)

Available in French and English
Get help with general and case-specific enquiries

Agents cannot

make decisions on applications
help process applications faster, unless you’re eligible for urgent processing

1-888-242-2100

Monday to Friday, 8 a.m. to 4 p.m. (your local time)
Not available on statutory holidays

Teletypewriter (TTY) service

Call us via the Bell Relay service if you are hearing impaired or if you have a speech impediment.

Voice to TTY: 1-800-855-0511
TTY to Voice: 711
TTY to TTY: 1-800-855-1155
- You need a TTY device (machine, cell phone or laptop on TTY mode) to use this service.
Monday to Friday, 8 a.m. to 4 p.m. (your local time)

Not available on statutory holidays

Changes in circumstances, contact information, submit requested documents, withdraw application, or ask about parents and grandparents

Client Support Centre contact options:
- 24 hours a day, 7 days a week
Automated telephone service (in Canada only)

With a touch-tone telephone
- check the status of your application
- listen to pre-recorded information about our programs
1-888-242-2100
- 24 hours a day, 7 days a week
Client support centre agent (in Canada only)
- Available in French and English
- Get help with general and case-specific enquiries
Agents cannot
- make decisions on applications
- help process applications faster, unless you’re eligible for urgent processing
1-888-242-2100
- Monday to Friday, 8 a.m. to 4 p.m. (your local time)
- Not available on statutory holidays
Teletypewriter (TTY) service

Call us via the Bell Relay service if you are hearing impaired or if you have a speech impediment.
- Voice to TTY: 1-800-855-0511
- TTY to Voice: 711
- TTY to TTY: 1-800-855-1155
  - You need a TTY device (machine, cell phone or laptop on TTY mode) to use this service.
  Monday to Friday, 8 a.m. to 4 p.m. (your local time)
  
  Not available on statutory holidays
  
  Contact us about something else
  
  If you have an application in process
  - check your application status online
  - our agents don’t have access to more information about your case status or processing time than you can access online.
  Even if you haven’t heard from us recently, we’re still processing your application. You don’t need to do anything else. If we need more information, we’ll contact you.
  
  If you haven’t submitted and application yet, you can
  - find answers to your questions in our Help Centre
  - get general information on our website
  Contact us about the 2023 parents and grandparents sponsorship program
  
  Client Support Centre contact options:
  
  Use our web form (24 hours a day, 7 days a week)
  
  For general enquiries about the parents and grandparents sponsorship program
  - under Type of application/enquiry, select Sponsorship
  - under Type of application/enquiry (continued), select Sponsorship – Spouse, common-law partner, dependent children, parents/grandparents living outside Canada
  - use the keyword PGP2024 in the text box (you can copy and paste it)
  - complete all other required fields
  If you’re experiencing technical issues
  - under Type of application/enquiry, select Technical difficulties
  - use the keyword PGP2024 in the text box (you can copy and paste it)
  - complete all other required fields
  Automated telephone service (in Canada only)
  
  1-888-242-2100
  - 24 hours a day, 7 days a week
  Client support centre agent (in Canada only)
  
  Available in French and English
  
  1-888-242-2100
  - Monday to Friday, 8 a.m. to 4 p.m. (your local time)
  - Not available on statutory holidays
  Teletypewriter (TTY) service
  
  Call us via the Bell Relay service if you are hearing impaired or if you have a speech impediment.
  - Voice to TTY: 1-800-855-0511
  - TTY to Voice: 711
  - TTY to TTY: 1-800-855-1155
    - You need a TTY device (machine, cell phone or laptop on TTY mode) to use this service.
    Monday to Friday, 8 a.m. to 4 p.m. (your local time)
    
    Not available on statutory holidays